Thursday, June 25, 2009

Everybody Makes Mistakes, Oh Yes They Do

Having pitched out a little snark on this blog a few days ago about a lackadaisical response from my Congressman's e-mail constituent services folks, I really hadn't anticipated receiving any significant reply. Honestly, I'd been slightly surprised, if only because Rep. Gerry Connolly had been active in local politics for decades here in Fairfax, and had a reputation as being pretty on the ball on that front. I didn't blame him personally for it. As a DC townie, I understand that Congressmen typically get a massive volume of constituent requests. While my desire not to be forcibly detained again when I cross the US border is strong, I realize I ain't the only fish in the sea.

In reviewing my daily Google Analytics reports yesterday, I noticed that there were a few more visitors than usual on that particular post. Hmmm, thought I. Any Congressman worth his salt has folks whose task is to google them daily for any pertinent web-chatter. Perhaps someone out there is paying attention.

That turns out to have been the case.

Yesterday afternoon, I received a deeply apologetic and very personalized message from his staff. That came along with some useful information about how to deal with the issue and an offer to provide the assistance of his office in resolving my little problem with the Department of Homeland Security. It'll be interesting to see how it works out, but I have to admit that I'm feeling a whole bunch more impressed with Connolly's folks now than I was a few days ago.

I still think that picture makes him look a bit like Totoro, though.